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 Our Focus is YouOur HistoryBoard of TrusteesMission StatementBalanced ScorecardOur Focus is YOU The "very best" service means different things to different people. What does it mean for you to "see" or "experience" the very best? Only one way - excellent service to patients at Webster County Community Hospital. It is at the heart of everything we do! Our on-going commitment to our patients is the motivation for all we do, and we are doing everything we can to keep it that way! From our beginnings, WCCH has been a leader in rural health care. Webster County Community Hospital has grown from a small house that was used in the earliest beginnings to the current location of our 16-bed Critical Access Hospital. It is complemented with our Clinics: the Webster County Clinic, which is a rural health clinic attached to our facility; Webster County Clinic in Guide Rock, NE; and soon we will be opening a clinic in Blue Hill, NE as well. Focusing on State-of-the-Art Equipment Meeting your needs of quality healthcare in today's environment is challenging. Whether you are seeking care as an in-patient or as an out-patient, in Emergency Services or other extended services, we offer quality care by a quality staff of professional healthcare workers. WCCH is always monitoring our needs for expansion. Changing times demand changing technologies. Focusing on Quality Care Physicians and other providers are the front line individuals dealing with you as a patient, and with our knowledgeable staff of providers and physicians as guides, we have done our best to furnish WCCH with state-of-the-art equipment. This investment enables you, the patient, to obtain the very best care right here in your community setting. Dr. Estela L. Chan works closely with our staff. Serving you through our Webster County Clinic are Dr. Amy L. Springer, Kelly Oberlechner, ARNP, NP-C. Look for more information on our Clinic page. Couple these knowledgeable providers and physicians with state-of-the-art equipment and a caring staff, and it should be obvious that WCCH will confidently and capably handle the present and future needs of patients in our community. WCCH has redefined the concept of the very best service to our patients in the best way we know how by offering the professional services of physical therapists, cardiologists, surgeons, orthopedists, and urologists. Our History Through the years we have helped generation after generation reach better health. Our organization has been striving to serve the needs of our region since we were established. We here at Webster County Community Hospital are loyal to our community and will continue to strive for excellence in healthcare. Being part of the community has been an important goal throughout the years, and with your help and loyalty we can continue to provide health services that you can depend on. Board of Trustees Mike Buschow, Chair Jim Farmer, Vice Chair Richard Armstrong, Secretary-Treasurer Carol Jones, Member Janice Hartman, Member Keith Buschow, Webster County Commissioner Representative Marianna Harris, Administrator Candy Peters, Director of Nursing Mission Statement Webster County Community Hospital is committed to providing quality care in a professional and caring manner, promoting wellness, education, preventative care and rehabilitation for residents of Webster County including surrounding areas and promoting the personal and professional growth of staff. Balance Scorecard Webster County Community Hospital Will Provide Quality Care to Our Patients Hospital Inpatient Survey: Family Information: (goal >90%) Q1: 98%, Q2: 94.5%, Q3: 94.5%, Q4: 87.5%Hospital Inpatient Survey: Patient Involvement: (goal >90%) Q1: 91.8%, Q2: 85%, Q3: 80%, Q4: 78%Hospital Inpatient Survey: Patient Understanding: (goal >90%) Q1: 94.3%, Q2: 41.8%, Q3: 58.3%, Q4: 25%Hospital Inpatient Survey: Medication Knowledge: (goal >90%) Q1: 83.3%, Q2: 79.3%, Q3: 79.3%, Q4: 62.5%Pneumonia Outcomes: Discharge instructions: (goal 100%) Q1: 100%, Q2: 100%, Q3: 100%, Q4: 100%Pneumonia Outcomes: Smoking cessation, etc : (goal 100%) Q1: 100%, Q2: 80%, Q3: 0%, Q4: 100%CHF Outcomes: Discharge Instructions: (goal 100%) Q1: 100%, Q2: 50%, Q3: 100%, Q4: 0%CHF Outcomes: LVS evaluation: (goal 100%) Q1: 100%, Q2: 100%, Q3: 100%, Q4: 100%CHF Outcomes: Smoking cessation education: (goal 100%) Q1: 100%, Q2: 100%, Q3: 100%, Q4: 100%Clinic Patient Satisfaction Outcomes:Amount of time waited: (goal 4.11) This year: 4.45Clinic Patient Satisfaction Outcomes: Explanation of billing policy/arrangements: (goal 4.12) This year: 3.98Clinic Patient Satisfaction Outcomes:Test results reported timely: (goal 4.18) This year: 4.35Webster County Community Hospital Will Increase the Operating Margin to Meet our Mission Hospital Occupancy rate per month: (goal >20%) Q1: 16.8%, Q2: 25%, Q3: 17%, Q4: 20%Number of specialty clinics: (goal >240) Q1: 184, Q2: 342, Q3: 204, Q4: 217Operating margin: (goal >1%) Q1: -4.13%, Q2: -3%, Q3: -8.5%, Q4: 2.8%Days cash on hand: (goal >75) Q1: 105, Q2: 85, Q3: 119, Q4: 93Accounts receivable: (goal <65 days) Q1: 74, Q2: 73, Q3: 67, Q4: 83Increase number of surgical procedures provided locally to our patients: (goal >1% per QTR) Q1: -53.8%, Q2: 48%, Q3: -40%, Q4: 28% |
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| 6th Avenue & Franklin Street Red Cloud, Nebraska 68970 (402) 746-5600 | ||||||||
